Last Updated: January 1, 2025
Due to the nature of our programs, and in an effort to protect our intellectual property, we strongly encourage you to read this agreement in its entirety and ensure you fully understand and agree to all terms and conditions before purchasing, accessing, or participating in any of our services.
Binding Agreement
This agreement (“Agreement”) is entered into by and between The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., Opstra, Inc., and the undersigned individual or entity (“Client” or “you”) (collectively referred to as the “Parties”).
By accessing, enrolling in, or participating in any of the services, platforms, or programs offered through The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., or Opstra, Inc., you accept and agree to be bound by these Terms and Conditions of Use (“Terms of Use” or “TOU”).
Scope of Agreement
Please read these Terms of Use carefully. You must agree to these Terms before you are permitted to access or use any of the following services, whether offered individually or collectively by The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., and Opstra, Inc.:
• Digital or downloadable resources
• Online digital courses and education materials
• The OE Club membership program (all tiers)
• One-on-one or group coaching and/or consulting
• Conferences, in-person events, or retreats
• Business strategy workshops or operational training
• SaaS platforms and products developed or powered by Opstra, Inc.
• Online private forums, community platforms, and collaborative networks
This includes content or access offered through any of our owned websites, such as www.therealsmallbusinessowner.com, www.lyndzibarnes.com, www.theoeclub.com, www.opstra-smallbusiness.com, as well as any affiliated online platforms including course hosting services, and/or third-party social media or digital environments, including but not limited to LinkedIn.com, Facebook.com, Instagram.com, YouTube.com, or any platform now known or developed in the future (collectively referred to as the “Programs”).
Definition of “Companies”
Throughout this agreement, the term “Companies” shall include the following:
1. The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., and Opstra, Inc., including any and all of their subsidiaries, affiliated entities, parent companies, owners, board members, managing members, officers, directors, past and present employees, team members, agents, consultants, advisors, coaches, representatives, volunteers, successors, and assigns—collectively referred to herein as “the Companies.”
2. Any volunteers working on behalf of any of the above Companies.
3. Lyndzi Barnes and Lindsey Barnes, in their personal and professional capacities.
By entering into this agreement, you understand and acknowledge that your legal relationship and any associated obligations extend to all the above-named Companies. Lyndzi Barnes, The Real Small Business Owner, Opstra Operations Management Software, and The Organized Executive Programs are designed for small business owners who are looking for support and guidance in building sustainable success. These Sites offer a variety of resources, including digital courses, online training, one-on-one consulting, business conferences, operations management software, live and virtual events, retreats, and membership programs. All offerings are intended to support small business owners in all aspects of their business operations.
Changes To The Terms Of Use
We reserve the right to revise, update, or otherwise modify these Terms of Use at any time, at our sole discretion. All changes are effective immediately upon posting, and they apply to all access to and use of the Websites and Programs thereafter. Your continued use of our Websites, Platforms, Programs, or Services following the posting of any revised Terms of Use means that you accept and agree to the changes. It is your responsibility to check this page periodically to remain informed of any updates, as all such changes are binding upon you.
Privacy Policy
Your use of our Websites and participation in any of the Programs is also subject to our Privacy Policy. We collect and process personal and business information in accordance with that policy, and your continued use constitutes consent to those terms. You are expected to review the Privacy Policy in full, as it outlines how your data is collected, stored, protected, and shared. By agreeing to these Terms of Use, you also affirm your agreement to the practices and disclosures outlined in our Privacy Policy, which is hereby incorporated into this agreement by reference.
Disclaimer
Your participation in any Program or access to any services is also governed by our Disclaimer. This Disclaimer includes critical notices regarding the limitations of the information we provide and the general nature of our coaching, consulting, or software services. You agree and acknowledge that none of the Companies, Programs, or services constitute legal, financial, tax, medical, mental health, or other regulated professional advice unless explicitly stated otherwise. All business decisions remain your sole responsibility. By accepting these Terms of Use, you also acknowledge and agree to the Disclaimer, which is fully incorporated into this agreement by reference.
Cookies and Social Media Pixels
We may use technological tools including, but not limited to, cookies, pixels, and tracking technologies—including those provided by third parties and social media platforms—for analytical and marketing purposes. These tools help us understand user behavior, deliver relevant advertising, and enhance your browsing experience. Social media pixels (such as the Facebook Pixel or LinkedIn Insight Tag) may track your interaction with our websites after you have clicked through from a social media advertisement. By using our Websites or Programs, you consent to the use of these technologies in compliance with the terms and conditions of the associated platforms.
Arbitration and Class Action Waiver
YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 16 TO RESOLVE ANY DISPUTES WITH THE COMPANIES.
By entering into this agreement, you expressly waive your right to file a lawsuit in court and agree to binding arbitration to settle any claims or disputes that arise under or in connection with these Terms of Use. You further agree that you may only bring claims against the Companies in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
The Programs
As discussed on your sales call with the Companies, you will receive the services outlined within the respective Programs listed below:
(Please click on the program name to view program-specific benefits)
Participants
If you wish to participate in another session of the Programs in the future or purchase any other products, Programs, or services from the Companies, all terms of these Terms of Use will continue to apply unless superseded by another agreement in writing. These Programs are intended and only suitable for individuals aged eighteen (18) and above. Some of the content in these Programs may not be appropriate for children. The Companies hereby disclaim all liability for use by individuals under the age of eighteen (18).
Application Process
In order to participate in the Programs, you may be asked to complete and submit an application. There is currently no fee associated with applying. However, the Companies may, in their sole discretion, apply an application fee at any time and will provide you notice in such event. The application will be reviewed by the Companies. If the Companies, in their sole right and discretion, determine that your application is satisfactory and that you are a good fit for the Programs, you will be notified of your acceptance and provided with instructions on how to pay the required Programs fees, which are further detailed in Section 5 of these Terms of Use. You agree that all of the information submitted in your application will be truthful, accurate, and up to date. The Companies reserve the right to deny any application to participate in the Programs if, in their sole and absolute discretion, they determine that you are not qualified or that your participation would not align with the goals and integrity of the Programs.
Payment
You agree to the fees and payment schedule that you select while on the sales call with a representative of the Companies.
If payment is not received when due, the Companies reserve the right to immediately and permanently terminate your access to any of the Programs and all associated content, resources, materials, and services (“Content”) as defined in later sections of these Terms of Use. If you enroll in a payment plan offered through any third-party payment servicer, you will be redirected to that servicer’s website. You agree to be bound by that third-party’s terms of use and privacy policy. If paying by debit or credit card, you authorize the Companies to charge your card automatically for all fees and charges due under your selected payment plan, without requiring additional authorization. You will receive an electronic receipt for such transactions. You further agree that the Companies are authorized to share payment information and instructions with third-party service providers involved in transaction processing, merchant settlement, fraud prevention, or related services necessary to complete the payment.
If you fail to make a payment in a timely manner or voluntarily withdraw from the Programs for any reason, you are still fully responsible for the entire cost of the Programs, including the completion of any active payment plans. The Companies reserve the right to charge a late fee on all balances more than thirty (30) days past due.
You agree to reimburse the Companies for any costs associated with collections or legal proceedings arising from missed or defaulted payments. This includes, but is not limited to, reasonable attorney’s fees and third-party collection agency charges.
Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and the resources available for download from the Website strictly in accordance with these Terms of Use.
As a condition of your use of the Website, you warrant to the Companies that you will not use the Website or any of the resources available for download from the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website or any of the resources available for download from the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of the Companies or their suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Companies’ website, any third-party website the Companies may use to distribute or host the Programs, and contained in e-mails sent to you by the Companies, as well as the look and feel of all of the foregoing (“the Content”) is property of the Companies and/or their affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or any of the resources available for download from the Website.
The Companies’ content is not for resale. Your use of the Website or any of the resources available for download from the Website does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Companies and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Companies or our licensors except as expressly authorized by these Terms.
Your use of any materials found in the Programs or Content other than that expressly authorized in these Terms of Use or by a separate written assignment, is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for any of the Programs in the event of your Unauthorized Use, or a minimum of five thousand dollars ($5,000.00), whichever is greater, in addition to any legal or equitable remedies the Companies may be entitled to pursue. This is not a penalty but an agreed liquidated damages charge for the Unauthorized Use. You agree that any violation or threatened violation of the Intellectual Property Rights terms in these Terms of Use would cause irreparable injury to the Companies that may not be adequately compensated by damages, entitling the Companies to obtain injunctive relief, without bond, in addition to all legal remedies.
The Companies’ name, logo, slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Companies or their affiliates or licensors. You must not use such marks without the prior written permission of the Companies. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
By posting or submitting any material during the Programs such as comments, posts, photos, designs, graphics, images or videos or other contributions, you are representing to us that you are the owner of all such materials, and you are at least eighteen (18) years old. The Companies may request your consent to use your likeness (including your name or screen name), comments, posts, photos, images, videos or other contributions created by you (collectively, “Your Material”), for any purposes, including commercial purposes such as advertising. If you grant such consent, you agree that the Companies, and anyone authorized by the Companies, are granted an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly display Your Material, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and grant us the right to make it part of the Companies’ current or future website and Content. This right includes granting us proprietary rights or intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you. You acknowledge that, if you grant this consent, we have the right but not the obligation to use Your Material and that we may cease the use of Your Material on our website or in our Content at any time for any reason.
You also consent to photographs, videos, and/or audio recordings, including teleconference calls, webinars, or other communications, that may be made by the Companies during the Programs that may contain you, your voice and/or your likeness. The Companies may request your consent to the Companies’ use, display, distribution or other publication of these photographs, videos, and/or audio recordings and/or any other materials submitted by you to the Companies or created by the Companies in connection with your participation in any Programs. If you grant such consent, you agree that the Companies, and anyone authorized by the Companies, are granted the right, without any compensation to you, to use your likeness and identify you as the author and individual depicted in any comments, posts, photos, images, videos or other contributions created by you or the Companies, or by name, email address, or screen name, for any purposes, including commercial purposes and advertising. You acknowledge that we have the right but not the obligation to use any contributions from you and that we may elect to cease the use of any such contributions in the Programs or in our Content at any time for any reason.
If you wish to use any of the Content, or any other intellectual property or property belonging to the Companies, you must request permission in writing before you use the Content by sending an e-mail to ceo@lyndzibarnes.com. If you are granted permission by the Companies, you agree to use the specific Content that the Companies allow and only in the ways for which the Companies have given you their written permission. If you choose to use the Content in ways that the Companies do not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated, and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request, by the methods and in the time frame that we prescribe, to protect our intellectual property and ownership rights in the Programs and Content.
Certified Coaches and Consultants
The Companies may engage certified, guest, or substitute consultants, coaches, facilitators, and/or concierges to support the delivery of the Programs. In alignment with our commitment to delivering a high standard of consulting services, the Companies reserve the right, in their sole discretion, to assign any and all duties, responsibilities, and obligations under these Terms to any qualified third party consultant, coach, facilitator, or concierge without prior notice or the need for your prior approval.
If you disagree with or fail to recognize the qualifications of a consultant, coach, or other specialist provided by the Companies, such disagreement will not constitute grounds for a refund. Any request for a refund based on these grounds shall be denied.
Coach/Consultant-Client Relationship
The consultant-client relationship within the Programs is designed to be collaborative and strategic. The consultants work alongside you as partners to guide you through each phase of your business development and systems implementation.
Your Consultant’s Responsibilities:
Our consultants are equipped with practical tools, business strategies, and communication skills intended to support you in implementing sustainable systems, identifying bottlenecks, and improving performance across your business. Our consultants will provide guidance tailored to your individual situation, as informed by the materials and questions you submit through the Program platforms. Consultants will engage with you via the designated channels within the Programs, which may include the Companies’ websites, private groups, virtual meetings, or other communication forums.
Your Responsibilities:
You agree to fully participate and engage in the consulting process. This includes attending scheduled sessions, completing assigned tasks or worksheets, applying feedback, and making every effort to implement the systems and strategies discussed. You acknowledge that your relationship with the Companies is strictly consultative in nature and does not extend to legal, medical, or therapeutic domains. You understand that consulting is not a substitute for qualified professional advice and agree to seek such support independently if needed.
This structure ensures that the work we do together is focused on actionable growth, long-term sustainability, and meaningful progress tailored to your business.
Your Conduct
The Programs are designated as a “pitch-free zone.” You agree that you will not pitch, promote, market, or sell any other products, services, groups, Programs, or events to fellow Program participants on any Companies’ websites or third-party forums operated by the Companies—whether or not those platforms are officially sanctioned, owned, or managed by the Companies. This includes forming or inviting participants to join “shadow” groups on social media, other platforms, or for in-person meetups based on interests or locality. You may not invite participants to any event, including but not limited to meetups, seminars, or Programs, without prior written approval from the Companies. Additionally, you agree not to market, promote, or sell services—such as speaking coaching, consulting, or any other business offerings—unless you have been explicitly authorized or requested to do so by the Companies.
Please be mindful of the materials you upload, submit, or embed on any website operated by the Companies or any affiliated third-party forums. Any material posted may become publicly accessible. You are fully responsible for any material you choose to post (“Your Material”) and for any liability that may result from it. All participation—including comments, posts, chats, private messages, and shared content—is done at your own risk. Communication through the Companies’ websites and forums must always remain respectful.
You may not communicate or submit any material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory, obscene, or otherwise unlawful or in violation of another’s rights. Additionally, duplicate or repetitive posting of the same content is not allowed.
The following conduct is strictly prohibited:
The Companies strive to create a safe and respectful environment for all participants. While the Companies reserve the right to remove any comment, post, or submission at their sole discretion, they are not obligated to monitor all shared content. As such, the Companies are not liable for any material posted by participants that results in discomfort, harm, or trauma to others.
If the Companies determine, at their sole discretion, that your behavior violates these Terms of Use in any way, you may be immediately and permanently removed from the Programs and all associated content access, without refund. The Companies also reserve the right to delete, edit, or modify any submission, comment, or content on their platforms. The Companies do not verify or endorse third-party content and shall not be held responsible for any loss or damage resulting from it.
Community Guidelines
The Companies have cultivated a community designed to be a safe, inclusive, and judgment-free space for connection, conversation, learning, and growth. Within this community, there is a foundational expectation that all participants treat one another with respect, and contribute with encouragement, empathy, and thoughtful consideration.
The Companies’ community guidelines are as follows:
The Programs actively promote and embrace diversity among participants. As such, the Companies encourage participants to connect and engage with one another, learning from each other’s backgrounds, interests, experiences, and perspectives. The Companies maintain a zero-tolerance policy toward discriminatory behavior of any kind. This includes hate speech, derogatory remarks, or any actions that are discriminatory based on sex, gender, age, ethnicity, race, socioeconomic status, disability, or any other identifying factor.
While the Companies make every effort to create a safe, welcoming space for all participants, they cannot guarantee that every participant will adhere to these community standards. The Companies reserve the right, at their sole discretion, to remove any comments, posts, materials, or other content that violates these guidelines. However, the Companies are not obligated to monitor or review all content shared within the Programs, including on group calls, within private forums, or in third-party community spaces. As a result, the Companies shall not be held liable for any comments, actions, posts, or materials shared by participants that may cause trauma or discomfort to others.
The Companies are committed to ensuring all participants feel seen, respected, and heard. Participants are encouraged to engage in respectful, constructive dialogue. Any form of disrespect—including but not limited to hate speech, discriminatory remarks, or physical, mental, or emotional abuse—will not be tolerated.
Every participant is expected to show mutual respect and support for their fellow members. Encouraging words, helpful resources, and thoughtful suggestions are welcome, provided they honor personal boundaries and remain non-invasive.
The Companies may occasionally offer additional Program elements for select subgroups of participants. These additional elements are provided as bonuses and are not part of the base Program offering. Participation in these bonus opportunities is by invitation only and is determined at the sole discretion of the Companies.
The Companies may also post additional behavior guidelines for any online community or forum—whether hosted on the Companies’ websites or on a third-party platform. These rules may be updated at any time and are considered an extension of these Terms of Use. By participating, you agree to abide by all such rules and guidelines.
Confidentiality
The Companies are not legally bound to keep your information confidential. However, the Companies agree to maintain the confidentiality of all information shared within the coaching or consulting relationship, except in situations where you have given permission for disclosure or where disclosure is required by law. This may include, but is not limited to, a court-issued subpoena or circumstances involving potential harm to yourself or others.
You acknowledge and understand that communications with your consultant or coach are not protected by any doctor-patient privilege, therapist-client privilege, or other similar legal protections.
Confidential information does not include information that:
You agree that the Companies shall not be held responsible or liable for any disclosure of your information by another Program participant. You also agree to maintain the confidentiality of any information you learn about other Program participants, including details about their businesses, strategies, or clients (as applicable). This obligation to maintain confidentiality applies unless disclosure is legally required in extremely rare circumstances.
You understand and agree that the Companies may record group coaching or consulting calls and may share those recordings within the Programs, on the Companies’ websites, or through third-party forums operated by the Companies. These recordings may serve as training material or community resources.
You agree that you will not share, distribute, or republish any recorded coaching or consulting sessions, nor any private forum discussions or materials, outside of the designated member areas within the Companies’ websites or official third-party platforms operated by the Companies. Any unauthorized sharing or distribution will be considered a serious breach of these Terms of Use and may result in immediate and permanent termination of your access to the Programs and all related Content, without refund.
Registration and Account Access
To access certain features of the Programs, including private membership areas or exclusive content, you may be required to create an account using a unique username and password. It is your responsibility to notify the Companies before the start of the Program if you have not received an email containing your login credentials or are otherwise unable to access the Program portal. You agree to maintain the confidentiality of your username and password, and you understand that you are solely responsible for all activities that occur under your account. You must not share your login credentials with any other individual or party.
As part of the registration process for any of the Companies’ services or products, you agree to provide accurate, current, and complete information about yourself. If the Companies have reasonable grounds to believe that the information you have provided is false, misleading, or incomplete—or if you are found to have shared your username and password or forwarded any non-public Program materials to unauthorized individuals—the Companies reserve the right to suspend or terminate your account. This includes revoking access to any and all current or future Programs and Content, in whole or in part, without refund.
Any personally identifiable information collected during the registration process will be handled in accordance with the Companies’ Privacy Policy, which governs your use of the website and participation in the Programs.
Termination or Cancellation
The Companies reserve the right, in their sole discretion, to refuse or terminate your access to the Programs and Content, in full or in part, at any time and without prior notice. Your participation may be terminated immediately and without refund if you breach any portion of these Terms of Use.
In the event of cancellation or termination, you are no longer authorized to access the portions of the Programs or Content affected by such action. All restrictions and obligations set forth in these Terms of Use, including but not limited to those related to intellectual property, confidentiality, and conduct, will continue to apply in perpetuity, even after cancellation or termination by you or the Companies.
If you choose to cancel your participation, all outstanding, defaulted, or late payments—including the full balance of any remaining payments in your payment plan (if applicable)—will become immediately due. No refunds will be issued unless you meet all criteria as outlined in the applicable money-back guarantee terms described below.
Money Back Guarantees and Refund Policies
As detailed further in the Disclaimer, you acknowledge and agree that the Companies have not made any guarantees regarding the results of taking any action, whether recommended on the Sites, in the Programs, or through consulting services. The Companies provide educational, strategic, and informational resources designed to support small business owners in their operations and growth. However, your success ultimately depends on your own efforts, unique circumstances, and countless variables outside the control or knowledge of the Companies. You understand that past results do not guarantee future outcomes. Therefore, the results achieved by others—whether clients of the Companies or otherwise—do not guarantee that you or anyone else will achieve similar outcomes.
While we want you to be satisfied with your purchase, we also expect that you fully apply and commit to the strategies, tools, and resources provided in the Programs. In order to be eligible for a refund, you must demonstrate that you made a genuine effort to implement the Program and that it did not yield results. This includes submitting the required deliverables, documentation, and completed work as specified in the individual Program’s Terms and Conditions.
(Please click on the Program name to view program-specific money-back guarantees)
If the Companies determine that you qualify for a refund based on the applicable policy, an instruction will be issued to the Companies’ payment processor to complete the refund. Please note that the Companies do not control the operations of the payment processor and cannot expedite the processing of refunds. If you receive a refund, this will immediately terminate all licenses granted to you to access or use the Program material or any other Content provided. You agree to cease all use of such materials and to destroy all copies, including but not limited to: video or audio recordings, templates, forms, documents, slide decks, worksheets, private membership site access, and any other downloadable or viewable resource.
All refunds granted under money-back guarantees are discretionary and determined solely by the Companies. If you do not meet the conditions set forth in the guarantee, no refund will be issued. The Companies also retain full discretion in determining how to address participant behavior that violates these TOU. If you request a refund because the Companies did not discipline another participant in a manner you agree with, your request will be denied. If the Companies choose to offer a participant a second opportunity to remain in the Program after a violation of the TOU, this decision does not entitle you to a refund, and any request based on this premise will also be denied.
Should your own conduct violate these TOU, the Companies reserve the right to terminate your participation in any Program or access to Content at any time, without notice and without refund.
We have a clear and explicit money-back guarantee outlined in these TOU, which you agreed to before completing your purchase. As such, we do not tolerate or accept any chargeback threats or actual chargebacks from your credit card provider or payment processor. If a chargeback is filed or threatened, the Companies reserve the right to report the incident to all relevant credit reporting agencies, chargeback monitoring databases, and any applicable financial or legal authority. This may negatively affect your credit standing. Reported information may include your full name, email address, order date, order total, and billing address. If you wish to be removed from any such database, you must remit full payment for the amount of the chargeback.
No Warranties
The Companies make no warranties regarding the performance or operation of this Website or any of the Programs. The Companies further make no representations or warranties of any kind, express or implied, as to the information, contents, materials, documents, Programs, products, or services included on or through this Website or any associated platform. To the fullest extent permissible under the law, the Companies disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Limitation Of Liability
You agree to absolve the Companies of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the information contained on this Website and/or the resources you may download from this Website. You agree that the Companies shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages resulting from your use of the Website or participation in the Programs.
The information, software, products, and services included in or available through the Website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. The Companies and/or their suppliers may make improvements and/or changes to the Website at any time. The Companies and/or their suppliers make no representations about the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, and related graphics contained on the Website for any purpose. All such content is provided "as is" without warranty or condition of any kind.
To the maximum extent permitted by applicable law, in no event shall the Companies and/or their suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever, including without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Website, with the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Website.
Security
You acknowledge that there is an inherent risk in all forms of electronic communication, and that communications between you and the Companies may be unlawfully intercepted by third parties not under the Companies' control. The Companies do not guarantee the security of any information transmitted via the Internet, telephone, video conference, or other electronic means. Any efforts you undertake to communicate with the Companies are done at your own risk.
Arbitration
You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Website, the Companies, any and all contracts you enter into with the Companies, and any and all of the Companies’ products and services.
To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in Nashville, Tennessee. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct arbitration solely for any individual claims you and/or any entity related to you assert against the Companies. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.
Indemnification
You agree to indemnify, defend, and hold harmless the Companies, their officers, directors, employees, agents, contractors, and third-party partners, for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising from your use of or inability to use the Website or the Programs, any user-generated content you post, your violation of any terms of these TOU, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. The Companies reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such a case, you agree to fully cooperate with the Companies in asserting any available defenses.
"Force Majeure"
The Companies shall not be deemed in breach of these TOU if they are unable to complete or fulfill any obligation under the Programs or related services due to causes beyond their control, including but not limited to acts of God, natural disasters, labor disputes, war, terrorism, epidemics or pandemics, governmental laws or regulations, power outages, illness, incapacity, or death of key personnel, or any other circumstance that renders performance impossible or impractical (collectively referred to as a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the Companies will notify you of their inability to perform or delay in performance. The Companies may propose a revision to the schedule for completion of services or may terminate your participation in the Programs altogether without refund.
International Users
The Programs are controlled, operated, and administered by the Companies from their offices within the United States. If you access the Programs from a location outside the U.S., you are responsible for compliance with all local laws. You agree not to use any of the Companies’ Content in any country or in any manner prohibited by applicable laws, restrictions, or regulations.
SMS
By entering your phone number into any opt-in forms related to the Companies, you agree to receive SMS communications. You can opt out at any time by replying STOP. Message and data rates may apply depending on your carrier. You may receive messages of varying frequency depending on your enrollment in Programs, events, or updates.
General Provisions and The Entire Agreement
General Provisions
Unless otherwise stated herein, these Terms of Use, along with the Companies’ Privacy Policy and Disclaimer, constitute the entire agreement between you and the Companies concerning the Website and the Programs. This supersedes all prior or contemporaneous communications, whether electronic, oral, or written.
A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings related to this agreement. The Companies may modify these TOU at any time, and all modifications will be posted on the Website. You agree to review the TOU periodically to ensure you are aware of any updates. Continued participation in the Programs or use of the Website after modifications are posted constitutes acceptance of the changes.
If any part of this TOU is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. These TOU reflect the entire understanding of the parties with respect to the subject matter and supersede all prior written or oral agreements or representations.
Due to the nature of our programs, and in an effort to protect our intellectual property, we strongly encourage you to read this agreement in its entirety and ensure you fully understand and agree to all terms and conditions before purchasing, accessing, or participating in any of our services.
Binding Agreement
This agreement (“Agreement”) is entered into by and between The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., Opstra, Inc., and the undersigned individual or entity (“Client” or “you”) (collectively referred to as the “Parties”).
By accessing, enrolling in, or participating in any of the services, platforms, or programs offered through The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., or Opstra, Inc., you accept and agree to be bound by these Terms and Conditions of Use (“Terms of Use” or “TOU”).
Scope of Agreement
Please read these Terms of Use carefully. You must agree to these Terms before you are permitted to access or use any of the following services, whether offered individually or collectively by The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., and Opstra, Inc.:
• Digital or downloadable resources
• Online digital courses and education materials
• The OE Club membership program (all tiers)
• One-on-one or group coaching and/or consulting
• Conferences, in-person events, or retreats
• Business strategy workshops or operational training
• SaaS platforms and products developed or powered by Opstra, Inc.
• Online private forums, community platforms, and collaborative networks
This includes content or access offered through any of our owned websites, such as www.therealsmallbusinessowner.com, www.lyndzibarnes.com, www.theoeclub.com, www.opstra-smallbusiness.com, as well as any affiliated online platforms including course hosting services, and/or third-party social media or digital environments, including but not limited to LinkedIn.com, Facebook.com, Instagram.com, YouTube.com, or any platform now known or developed in the future (collectively referred to as the “Programs”).
Definition of “Companies”
Throughout this agreement, the term “Companies” shall include the following:
1. The Real Small Business Owners, LLC, LBarnes Consulting, Inc., The Organized Exec, Inc., and Opstra, Inc., including any and all of their subsidiaries, affiliated entities, parent companies, owners, board members, managing members, officers, directors, past and present employees, team members, agents, consultants, advisors, coaches, representatives, volunteers, successors, and assigns—collectively referred to herein as “the Companies.”
2. Any volunteers working on behalf of any of the above Companies.
3. Lyndzi Barnes and Lindsey Barnes, in their personal and professional capacities.
By entering into this agreement, you understand and acknowledge that your legal relationship and any associated obligations extend to all the above-named Companies. Lyndzi Barnes, The Real Small Business Owner, Opstra Operations Management Software, and The Organized Executive Programs are designed for small business owners who are looking for support and guidance in building sustainable success. These Sites offer a variety of resources, including digital courses, online training, one-on-one consulting, business conferences, operations management software, live and virtual events, retreats, and membership programs. All offerings are intended to support small business owners in all aspects of their business operations.
Changes To The Terms Of Use
We reserve the right to revise, update, or otherwise modify these Terms of Use at any time, at our sole discretion. All changes are effective immediately upon posting, and they apply to all access to and use of the Websites and Programs thereafter. Your continued use of our Websites, Platforms, Programs, or Services following the posting of any revised Terms of Use means that you accept and agree to the changes. It is your responsibility to check this page periodically to remain informed of any updates, as all such changes are binding upon you.
Privacy Policy
Your use of our Websites and participation in any of the Programs is also subject to our Privacy Policy. We collect and process personal and business information in accordance with that policy, and your continued use constitutes consent to those terms. You are expected to review the Privacy Policy in full, as it outlines how your data is collected, stored, protected, and shared. By agreeing to these Terms of Use, you also affirm your agreement to the practices and disclosures outlined in our Privacy Policy, which is hereby incorporated into this agreement by reference.
Disclaimer
Your participation in any Program or access to any services is also governed by our Disclaimer. This Disclaimer includes critical notices regarding the limitations of the information we provide and the general nature of our coaching, consulting, or software services. You agree and acknowledge that none of the Companies, Programs, or services constitute legal, financial, tax, medical, mental health, or other regulated professional advice unless explicitly stated otherwise. All business decisions remain your sole responsibility. By accepting these Terms of Use, you also acknowledge and agree to the Disclaimer, which is fully incorporated into this agreement by reference.
Cookies and Social Media Pixels
We may use technological tools including, but not limited to, cookies, pixels, and tracking technologies—including those provided by third parties and social media platforms—for analytical and marketing purposes. These tools help us understand user behavior, deliver relevant advertising, and enhance your browsing experience. Social media pixels (such as the Facebook Pixel or LinkedIn Insight Tag) may track your interaction with our websites after you have clicked through from a social media advertisement. By using our Websites or Programs, you consent to the use of these technologies in compliance with the terms and conditions of the associated platforms.
Arbitration and Class Action Waiver
YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 16 TO RESOLVE ANY DISPUTES WITH THE COMPANIES.
By entering into this agreement, you expressly waive your right to file a lawsuit in court and agree to binding arbitration to settle any claims or disputes that arise under or in connection with these Terms of Use. You further agree that you may only bring claims against the Companies in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
The Programs
As discussed on your sales call with the Companies, you will receive the services outlined within the respective Programs listed below:
(Please click on the program name to view program-specific benefits)
- The OE Club Membership Real Small Biz Owners
- The OE Club Membership Self Starter
- The OE Club Membership Collaborative Catalyst
- The OE Club Membership VIP Accelerator
- The Real Small Business Owners Training Track Bootcamp
- The Real Small Business Owners Training Track Academy
- LBarnes Consulting 90 Day Implementation
- LBarnes Consulting 6 Month Consulting
- LBarnes Consulting 12 Month Consulting
Participants
If you wish to participate in another session of the Programs in the future or purchase any other products, Programs, or services from the Companies, all terms of these Terms of Use will continue to apply unless superseded by another agreement in writing. These Programs are intended and only suitable for individuals aged eighteen (18) and above. Some of the content in these Programs may not be appropriate for children. The Companies hereby disclaim all liability for use by individuals under the age of eighteen (18).
Application Process
In order to participate in the Programs, you may be asked to complete and submit an application. There is currently no fee associated with applying. However, the Companies may, in their sole discretion, apply an application fee at any time and will provide you notice in such event. The application will be reviewed by the Companies. If the Companies, in their sole right and discretion, determine that your application is satisfactory and that you are a good fit for the Programs, you will be notified of your acceptance and provided with instructions on how to pay the required Programs fees, which are further detailed in Section 5 of these Terms of Use. You agree that all of the information submitted in your application will be truthful, accurate, and up to date. The Companies reserve the right to deny any application to participate in the Programs if, in their sole and absolute discretion, they determine that you are not qualified or that your participation would not align with the goals and integrity of the Programs.
Payment
You agree to the fees and payment schedule that you select while on the sales call with a representative of the Companies.
If payment is not received when due, the Companies reserve the right to immediately and permanently terminate your access to any of the Programs and all associated content, resources, materials, and services (“Content”) as defined in later sections of these Terms of Use. If you enroll in a payment plan offered through any third-party payment servicer, you will be redirected to that servicer’s website. You agree to be bound by that third-party’s terms of use and privacy policy. If paying by debit or credit card, you authorize the Companies to charge your card automatically for all fees and charges due under your selected payment plan, without requiring additional authorization. You will receive an electronic receipt for such transactions. You further agree that the Companies are authorized to share payment information and instructions with third-party service providers involved in transaction processing, merchant settlement, fraud prevention, or related services necessary to complete the payment.
If you fail to make a payment in a timely manner or voluntarily withdraw from the Programs for any reason, you are still fully responsible for the entire cost of the Programs, including the completion of any active payment plans. The Companies reserve the right to charge a late fee on all balances more than thirty (30) days past due.
You agree to reimburse the Companies for any costs associated with collections or legal proceedings arising from missed or defaulted payments. This includes, but is not limited to, reasonable attorney’s fees and third-party collection agency charges.
Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and the resources available for download from the Website strictly in accordance with these Terms of Use.
As a condition of your use of the Website, you warrant to the Companies that you will not use the Website or any of the resources available for download from the Website for any purpose that is unlawful or prohibited by these Terms. You may not use the Website or any of the resources available for download from the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Website, is the property of the Companies or their suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through the Companies’ website, any third-party website the Companies may use to distribute or host the Programs, and contained in e-mails sent to you by the Companies, as well as the look and feel of all of the foregoing (“the Content”) is property of the Companies and/or their affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Website or any of the resources available for download from the Website.
The Companies’ content is not for resale. Your use of the Website or any of the resources available for download from the Website does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your individual use, and will make no other use of the content without the express written permission of the Companies and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of the Companies or our licensors except as expressly authorized by these Terms.
Your use of any materials found in the Programs or Content other than that expressly authorized in these Terms of Use or by a separate written assignment, is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for any of the Programs in the event of your Unauthorized Use, or a minimum of five thousand dollars ($5,000.00), whichever is greater, in addition to any legal or equitable remedies the Companies may be entitled to pursue. This is not a penalty but an agreed liquidated damages charge for the Unauthorized Use. You agree that any violation or threatened violation of the Intellectual Property Rights terms in these Terms of Use would cause irreparable injury to the Companies that may not be adequately compensated by damages, entitling the Companies to obtain injunctive relief, without bond, in addition to all legal remedies.
The Companies’ name, logo, slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of the Companies or their affiliates or licensors. You must not use such marks without the prior written permission of the Companies. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
By posting or submitting any material during the Programs such as comments, posts, photos, designs, graphics, images or videos or other contributions, you are representing to us that you are the owner of all such materials, and you are at least eighteen (18) years old. The Companies may request your consent to use your likeness (including your name or screen name), comments, posts, photos, images, videos or other contributions created by you (collectively, “Your Material”), for any purposes, including commercial purposes such as advertising. If you grant such consent, you agree that the Companies, and anyone authorized by the Companies, are granted an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly display Your Material, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and grant us the right to make it part of the Companies’ current or future website and Content. This right includes granting us proprietary rights or intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you. You acknowledge that, if you grant this consent, we have the right but not the obligation to use Your Material and that we may cease the use of Your Material on our website or in our Content at any time for any reason.
You also consent to photographs, videos, and/or audio recordings, including teleconference calls, webinars, or other communications, that may be made by the Companies during the Programs that may contain you, your voice and/or your likeness. The Companies may request your consent to the Companies’ use, display, distribution or other publication of these photographs, videos, and/or audio recordings and/or any other materials submitted by you to the Companies or created by the Companies in connection with your participation in any Programs. If you grant such consent, you agree that the Companies, and anyone authorized by the Companies, are granted the right, without any compensation to you, to use your likeness and identify you as the author and individual depicted in any comments, posts, photos, images, videos or other contributions created by you or the Companies, or by name, email address, or screen name, for any purposes, including commercial purposes and advertising. You acknowledge that we have the right but not the obligation to use any contributions from you and that we may elect to cease the use of any such contributions in the Programs or in our Content at any time for any reason.
If you wish to use any of the Content, or any other intellectual property or property belonging to the Companies, you must request permission in writing before you use the Content by sending an e-mail to ceo@lyndzibarnes.com. If you are granted permission by the Companies, you agree to use the specific Content that the Companies allow and only in the ways for which the Companies have given you their written permission. If you choose to use the Content in ways that the Companies do not specifically give you written permission, you agree now that you will be treated as if you had copied, duplicated, and/or stolen such Content from us, and you consent to immediately stop using such Content and to take whatever actions as we may request, by the methods and in the time frame that we prescribe, to protect our intellectual property and ownership rights in the Programs and Content.
Certified Coaches and Consultants
The Companies may engage certified, guest, or substitute consultants, coaches, facilitators, and/or concierges to support the delivery of the Programs. In alignment with our commitment to delivering a high standard of consulting services, the Companies reserve the right, in their sole discretion, to assign any and all duties, responsibilities, and obligations under these Terms to any qualified third party consultant, coach, facilitator, or concierge without prior notice or the need for your prior approval.
If you disagree with or fail to recognize the qualifications of a consultant, coach, or other specialist provided by the Companies, such disagreement will not constitute grounds for a refund. Any request for a refund based on these grounds shall be denied.
Coach/Consultant-Client Relationship
The consultant-client relationship within the Programs is designed to be collaborative and strategic. The consultants work alongside you as partners to guide you through each phase of your business development and systems implementation.
Your Consultant’s Responsibilities:
Our consultants are equipped with practical tools, business strategies, and communication skills intended to support you in implementing sustainable systems, identifying bottlenecks, and improving performance across your business. Our consultants will provide guidance tailored to your individual situation, as informed by the materials and questions you submit through the Program platforms. Consultants will engage with you via the designated channels within the Programs, which may include the Companies’ websites, private groups, virtual meetings, or other communication forums.
Your Responsibilities:
You agree to fully participate and engage in the consulting process. This includes attending scheduled sessions, completing assigned tasks or worksheets, applying feedback, and making every effort to implement the systems and strategies discussed. You acknowledge that your relationship with the Companies is strictly consultative in nature and does not extend to legal, medical, or therapeutic domains. You understand that consulting is not a substitute for qualified professional advice and agree to seek such support independently if needed.
This structure ensures that the work we do together is focused on actionable growth, long-term sustainability, and meaningful progress tailored to your business.
Your Conduct
The Programs are designated as a “pitch-free zone.” You agree that you will not pitch, promote, market, or sell any other products, services, groups, Programs, or events to fellow Program participants on any Companies’ websites or third-party forums operated by the Companies—whether or not those platforms are officially sanctioned, owned, or managed by the Companies. This includes forming or inviting participants to join “shadow” groups on social media, other platforms, or for in-person meetups based on interests or locality. You may not invite participants to any event, including but not limited to meetups, seminars, or Programs, without prior written approval from the Companies. Additionally, you agree not to market, promote, or sell services—such as speaking coaching, consulting, or any other business offerings—unless you have been explicitly authorized or requested to do so by the Companies.
Please be mindful of the materials you upload, submit, or embed on any website operated by the Companies or any affiliated third-party forums. Any material posted may become publicly accessible. You are fully responsible for any material you choose to post (“Your Material”) and for any liability that may result from it. All participation—including comments, posts, chats, private messages, and shared content—is done at your own risk. Communication through the Companies’ websites and forums must always remain respectful.
You may not communicate or submit any material that is abusive, vulgar, threatening, harassing, knowingly false, defamatory, obscene, or otherwise unlawful or in violation of another’s rights. Additionally, duplicate or repetitive posting of the same content is not allowed.
The following conduct is strictly prohibited:
- Harassing, fighting with, or showing disrespect toward other participants.
- Causing harm or damage to any Companies’ website or affiliated third-party forums.
- Using any Companies’ website or forum for unlawful, fraudulent, or harmful purposes.
- Uploading or distributing spyware, viruses, worms, Trojan horses, keystroke loggers, or other malicious software.
- Sending spam, unsolicited messages, or marketing without permission.
- Collecting data automatically or systematically from any of the Companies’ websites or forums.
- Sharing confidential or proprietary information from other participants.
- Making discriminatory remarks or engaging in hate speech based on sex, gender, age, ethnicity, race, socioeconomic status, disability, or other identifying factors.
The Companies strive to create a safe and respectful environment for all participants. While the Companies reserve the right to remove any comment, post, or submission at their sole discretion, they are not obligated to monitor all shared content. As such, the Companies are not liable for any material posted by participants that results in discomfort, harm, or trauma to others.
If the Companies determine, at their sole discretion, that your behavior violates these Terms of Use in any way, you may be immediately and permanently removed from the Programs and all associated content access, without refund. The Companies also reserve the right to delete, edit, or modify any submission, comment, or content on their platforms. The Companies do not verify or endorse third-party content and shall not be held responsible for any loss or damage resulting from it.
Community Guidelines
The Companies have cultivated a community designed to be a safe, inclusive, and judgment-free space for connection, conversation, learning, and growth. Within this community, there is a foundational expectation that all participants treat one another with respect, and contribute with encouragement, empathy, and thoughtful consideration.
The Companies’ community guidelines are as follows:
The Programs actively promote and embrace diversity among participants. As such, the Companies encourage participants to connect and engage with one another, learning from each other’s backgrounds, interests, experiences, and perspectives. The Companies maintain a zero-tolerance policy toward discriminatory behavior of any kind. This includes hate speech, derogatory remarks, or any actions that are discriminatory based on sex, gender, age, ethnicity, race, socioeconomic status, disability, or any other identifying factor.
While the Companies make every effort to create a safe, welcoming space for all participants, they cannot guarantee that every participant will adhere to these community standards. The Companies reserve the right, at their sole discretion, to remove any comments, posts, materials, or other content that violates these guidelines. However, the Companies are not obligated to monitor or review all content shared within the Programs, including on group calls, within private forums, or in third-party community spaces. As a result, the Companies shall not be held liable for any comments, actions, posts, or materials shared by participants that may cause trauma or discomfort to others.
The Companies are committed to ensuring all participants feel seen, respected, and heard. Participants are encouraged to engage in respectful, constructive dialogue. Any form of disrespect—including but not limited to hate speech, discriminatory remarks, or physical, mental, or emotional abuse—will not be tolerated.
Every participant is expected to show mutual respect and support for their fellow members. Encouraging words, helpful resources, and thoughtful suggestions are welcome, provided they honor personal boundaries and remain non-invasive.
The Companies may occasionally offer additional Program elements for select subgroups of participants. These additional elements are provided as bonuses and are not part of the base Program offering. Participation in these bonus opportunities is by invitation only and is determined at the sole discretion of the Companies.
The Companies may also post additional behavior guidelines for any online community or forum—whether hosted on the Companies’ websites or on a third-party platform. These rules may be updated at any time and are considered an extension of these Terms of Use. By participating, you agree to abide by all such rules and guidelines.
Confidentiality
The Companies are not legally bound to keep your information confidential. However, the Companies agree to maintain the confidentiality of all information shared within the coaching or consulting relationship, except in situations where you have given permission for disclosure or where disclosure is required by law. This may include, but is not limited to, a court-issued subpoena or circumstances involving potential harm to yourself or others.
You acknowledge and understand that communications with your consultant or coach are not protected by any doctor-patient privilege, therapist-client privilege, or other similar legal protections.
Confidential information does not include information that:
- (a) was in the Companies’ possession prior to your participation in the Programs;
- (b) is generally known to the public or is otherwise publicly available, including among your family, friends, or coworkers; or
- (c) the Companies may be legally required to disclose.
You agree that the Companies shall not be held responsible or liable for any disclosure of your information by another Program participant. You also agree to maintain the confidentiality of any information you learn about other Program participants, including details about their businesses, strategies, or clients (as applicable). This obligation to maintain confidentiality applies unless disclosure is legally required in extremely rare circumstances.
You understand and agree that the Companies may record group coaching or consulting calls and may share those recordings within the Programs, on the Companies’ websites, or through third-party forums operated by the Companies. These recordings may serve as training material or community resources.
You agree that you will not share, distribute, or republish any recorded coaching or consulting sessions, nor any private forum discussions or materials, outside of the designated member areas within the Companies’ websites or official third-party platforms operated by the Companies. Any unauthorized sharing or distribution will be considered a serious breach of these Terms of Use and may result in immediate and permanent termination of your access to the Programs and all related Content, without refund.
Registration and Account Access
To access certain features of the Programs, including private membership areas or exclusive content, you may be required to create an account using a unique username and password. It is your responsibility to notify the Companies before the start of the Program if you have not received an email containing your login credentials or are otherwise unable to access the Program portal. You agree to maintain the confidentiality of your username and password, and you understand that you are solely responsible for all activities that occur under your account. You must not share your login credentials with any other individual or party.
As part of the registration process for any of the Companies’ services or products, you agree to provide accurate, current, and complete information about yourself. If the Companies have reasonable grounds to believe that the information you have provided is false, misleading, or incomplete—or if you are found to have shared your username and password or forwarded any non-public Program materials to unauthorized individuals—the Companies reserve the right to suspend or terminate your account. This includes revoking access to any and all current or future Programs and Content, in whole or in part, without refund.
Any personally identifiable information collected during the registration process will be handled in accordance with the Companies’ Privacy Policy, which governs your use of the website and participation in the Programs.
Termination or Cancellation
The Companies reserve the right, in their sole discretion, to refuse or terminate your access to the Programs and Content, in full or in part, at any time and without prior notice. Your participation may be terminated immediately and without refund if you breach any portion of these Terms of Use.
In the event of cancellation or termination, you are no longer authorized to access the portions of the Programs or Content affected by such action. All restrictions and obligations set forth in these Terms of Use, including but not limited to those related to intellectual property, confidentiality, and conduct, will continue to apply in perpetuity, even after cancellation or termination by you or the Companies.
If you choose to cancel your participation, all outstanding, defaulted, or late payments—including the full balance of any remaining payments in your payment plan (if applicable)—will become immediately due. No refunds will be issued unless you meet all criteria as outlined in the applicable money-back guarantee terms described below.
Money Back Guarantees and Refund Policies
As detailed further in the Disclaimer, you acknowledge and agree that the Companies have not made any guarantees regarding the results of taking any action, whether recommended on the Sites, in the Programs, or through consulting services. The Companies provide educational, strategic, and informational resources designed to support small business owners in their operations and growth. However, your success ultimately depends on your own efforts, unique circumstances, and countless variables outside the control or knowledge of the Companies. You understand that past results do not guarantee future outcomes. Therefore, the results achieved by others—whether clients of the Companies or otherwise—do not guarantee that you or anyone else will achieve similar outcomes.
While we want you to be satisfied with your purchase, we also expect that you fully apply and commit to the strategies, tools, and resources provided in the Programs. In order to be eligible for a refund, you must demonstrate that you made a genuine effort to implement the Program and that it did not yield results. This includes submitting the required deliverables, documentation, and completed work as specified in the individual Program’s Terms and Conditions.
(Please click on the Program name to view program-specific money-back guarantees)
- The OE Club Membership Real Small Biz Owners
- The OE Club Membership Self Starter
- The OE Club Membership Collaborative Catalyst
- The OE Club Membership VIP Accelerator
- Navigate Conference
- The Real Small Business Owners Training Track Bootcamp
- The Real Small Business Owners Training Track Academy
- LBarnes Consulting 90 Day Implementation
- LBarnes Consulting 6 Month Consulting
- LBarnes Consulting 12 Month Consulting
If the Companies determine that you qualify for a refund based on the applicable policy, an instruction will be issued to the Companies’ payment processor to complete the refund. Please note that the Companies do not control the operations of the payment processor and cannot expedite the processing of refunds. If you receive a refund, this will immediately terminate all licenses granted to you to access or use the Program material or any other Content provided. You agree to cease all use of such materials and to destroy all copies, including but not limited to: video or audio recordings, templates, forms, documents, slide decks, worksheets, private membership site access, and any other downloadable or viewable resource.
All refunds granted under money-back guarantees are discretionary and determined solely by the Companies. If you do not meet the conditions set forth in the guarantee, no refund will be issued. The Companies also retain full discretion in determining how to address participant behavior that violates these TOU. If you request a refund because the Companies did not discipline another participant in a manner you agree with, your request will be denied. If the Companies choose to offer a participant a second opportunity to remain in the Program after a violation of the TOU, this decision does not entitle you to a refund, and any request based on this premise will also be denied.
Should your own conduct violate these TOU, the Companies reserve the right to terminate your participation in any Program or access to Content at any time, without notice and without refund.
We have a clear and explicit money-back guarantee outlined in these TOU, which you agreed to before completing your purchase. As such, we do not tolerate or accept any chargeback threats or actual chargebacks from your credit card provider or payment processor. If a chargeback is filed or threatened, the Companies reserve the right to report the incident to all relevant credit reporting agencies, chargeback monitoring databases, and any applicable financial or legal authority. This may negatively affect your credit standing. Reported information may include your full name, email address, order date, order total, and billing address. If you wish to be removed from any such database, you must remit full payment for the amount of the chargeback.
No Warranties
The Companies make no warranties regarding the performance or operation of this Website or any of the Programs. The Companies further make no representations or warranties of any kind, express or implied, as to the information, contents, materials, documents, Programs, products, or services included on or through this Website or any associated platform. To the fullest extent permissible under the law, the Companies disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Limitation Of Liability
You agree to absolve the Companies of any and all liability or loss that you or any person or entity associated with you may suffer or incur as a result of use of the information contained on this Website and/or the resources you may download from this Website. You agree that the Companies shall not be liable to you for any type of damages, including direct, indirect, special, incidental, equitable, or consequential loss or damages resulting from your use of the Website or participation in the Programs.
The information, software, products, and services included in or available through the Website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. The Companies and/or their suppliers may make improvements and/or changes to the Website at any time. The Companies and/or their suppliers make no representations about the suitability, reliability, availability, timeliness, or accuracy of the information, software, products, services, and related graphics contained on the Website for any purpose. All such content is provided "as is" without warranty or condition of any kind.
To the maximum extent permitted by applicable law, in no event shall the Companies and/or their suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever, including without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Website, with the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the Website.
Security
You acknowledge that there is an inherent risk in all forms of electronic communication, and that communications between you and the Companies may be unlawfully intercepted by third parties not under the Companies' control. The Companies do not guarantee the security of any information transmitted via the Internet, telephone, video conference, or other electronic means. Any efforts you undertake to communicate with the Companies are done at your own risk.
Arbitration
You hereby expressly waive any and all claims you may have, now or in the future, arising out of or relating to the Website, the Companies, any and all contracts you enter into with the Companies, and any and all of the Companies’ products and services.
To the extent that you attempt to assert any such claim, you hereby expressly agree to present such claim only through binding arbitration to occur in Nashville, Tennessee. You further agree to and do hereby waive any right to class arbitration and agree, instead, to conduct arbitration solely for any individual claims you and/or any entity related to you assert against the Companies. To the fullest extent permissible by law, you further agree that you shall be responsible for all costs associated with initiating the arbitration and for the administration of the arbitration.
Indemnification
You agree to indemnify, defend, and hold harmless the Companies, their officers, directors, employees, agents, contractors, and third-party partners, for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising from your use of or inability to use the Website or the Programs, any user-generated content you post, your violation of any terms of these TOU, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. The Companies reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such a case, you agree to fully cooperate with the Companies in asserting any available defenses.
"Force Majeure"
The Companies shall not be deemed in breach of these TOU if they are unable to complete or fulfill any obligation under the Programs or related services due to causes beyond their control, including but not limited to acts of God, natural disasters, labor disputes, war, terrorism, epidemics or pandemics, governmental laws or regulations, power outages, illness, incapacity, or death of key personnel, or any other circumstance that renders performance impossible or impractical (collectively referred to as a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the Companies will notify you of their inability to perform or delay in performance. The Companies may propose a revision to the schedule for completion of services or may terminate your participation in the Programs altogether without refund.
International Users
The Programs are controlled, operated, and administered by the Companies from their offices within the United States. If you access the Programs from a location outside the U.S., you are responsible for compliance with all local laws. You agree not to use any of the Companies’ Content in any country or in any manner prohibited by applicable laws, restrictions, or regulations.
SMS
By entering your phone number into any opt-in forms related to the Companies, you agree to receive SMS communications. You can opt out at any time by replying STOP. Message and data rates may apply depending on your carrier. You may receive messages of varying frequency depending on your enrollment in Programs, events, or updates.
General Provisions and The Entire Agreement
General Provisions
Unless otherwise stated herein, these Terms of Use, along with the Companies’ Privacy Policy and Disclaimer, constitute the entire agreement between you and the Companies concerning the Website and the Programs. This supersedes all prior or contemporaneous communications, whether electronic, oral, or written.
A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings related to this agreement. The Companies may modify these TOU at any time, and all modifications will be posted on the Website. You agree to review the TOU periodically to ensure you are aware of any updates. Continued participation in the Programs or use of the Website after modifications are posted constitutes acceptance of the changes.
If any part of this TOU is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. These TOU reflect the entire understanding of the parties with respect to the subject matter and supersede all prior written or oral agreements or representations.